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Shawn & Jennifer Bolin (1st time homeowner)- Nancy Bilsie & Stark Essentials was a wonderful service that made the transition into our first home a smooth and worry-free experience. This level of service throughout the Stark Company is the reason why my wife and I will be recommending Stark to all our friends. Thanks for the great service! Jocelyn & Jon (Card sent to agent)- "Dear Pam - Have we told you yet that we love you? All I have to do is think about you and I have a little wave of happiness that comes over me. We really appreciate your positive, "can-do" encouraging personality. You've helped us through a very scary, bold step that we never could have made without you. So - thank you for doing such a good job at what you do." David T (Unsolicited feedback shared at a civic event) -I attended a Speed Networking event on Tuesday night through Madison Magnet, and spoke with a Mr. David Thomack. Dave and I were talking about both of our businesses, and he stopped me to share his personal experience with Stark and how pleased he and his family has been. He shared that he had worked with Mary to buy a home, and also referred Mary to his sibling’s family. Just last weekend they were all sitting around and for whatever reason were talking about good customer service, and how it is so hard to come by. He said they were talking and one of them said, “You know who gets customer service? Mary Binkley!” He went on to rave about how wonderful she was, and even though he has friends and neighbors who work for other companys he will (and I quote) NEVER work with or refer people to anyone but Mary with Stark. New Customer's comments (help provided by a Showing Line staff) - Last night a new client came in to meet with Doug Noot and was raving how helpful, nice, professional Paige was last night helping direct him to Stark. She deserves a pat on the back! Sun Prairie Branch Manager (sharing Comments about agent) - Gail, it was my pleasure to meet with your clients this morning when they arrived here to turn in their earnest money. I have to tell you, you've got clients for life here! They're so glad to be working with someone as professional and caring as you. They know without a doubt that you are working in their best interest and they find that very valuable! Your lady client said "I can't wait to hear when one of my friends needs a Realtor I'm going to tell everyone about Gail!" Gail - I hope you know how very great you are at this Real Estate business! I'm honored to work for the same company as you do. Thanks for who you are. Kim K (Relocation customer) - Hi Kelly, I just wanted to let you know what a wonderful job Tamie Hanson did showing us the Madison area this weekend. She was very knowledgeable and made what could have been a very stressful situation enjoyable. She was extremely responsive to all my emails, listened well to what I was looking for, and even thought of my three little girls by bringing snacks and drinks for the car. She also made great recommendations for restaurants, told us about Madison sights, and showed my girls fun gymnastic studios. My eight-year-old enjoyed her so much that she made her a thank you card and gave it to her on Saturday. It was all the little extra things that Tamie did that made this experience so great. I would highly recommend her to anyone, especially a family relocating to Madison. Thank you for giving us such a terrific person to work with. Tim D (Customer’s thanks to agent) - JoAnn, Sorry we have not been in touch. Things have been crazy, and there has been a change in plans. I can't thank you enough for the time you spent with me, Susan and the kids. You are an excellent source of information on the area and a calming influence when the stress of a transition sets in. We will always be grateful to you for your kindness, and will be sure to contact you right away in the event that we ever find ourselves back in the Madison market. I hope we have the opportunity to see each other at some point in the future. Thanks again for all of your support. Mary R (Company Human Resources Manager) – Dean, Thanks you for sharing and support…your team continually gets good comments from our employees. Cymbre VF (Trust VP) - Thank you Dean. I echo your "Whoo-hoo!" I wanted to say again that Patty has done a great job for us in a very challenging real estate environment. I especially appreciate the many, many extras that she has provided – i.e. arranging for house cleaners, a stager, bringing items from her own house for staging, opening up the condo multiple times for the trust, getting estimates for a new roof, arranging for a handyman to handle multiple problems, getting the furnace fixed under the home warranty, etc., etc. This is exactly what we were looking for – someone to handle everything! This is true customer service, and part of what makes me so pleased with our choice of Stark as our real estate service provider. Barbara B – (Message to our Relocation Director) - I would like you to know, that Rose is a stellar agent. If it was not for her expertise, this deal would have fallen through. I would recommend Rose to anyone in a heart beat. Have a great evening. Barbara |
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WHAT OUR CUSTOMERS HAVE TO SAY 